FAQ

Welcome to Nelson Line’s B2B ordering platform, powered by Cin7. Below are answers to common questions to help you get started and make the most of your experience.

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🔐 Access & Login

How do I access the Nelson Line B2B Portal?
Visit: nelsonline.dearportal.com
Log in using the email address associated with your wholesale account.

What if I don’t have access yet?
Click “Sign Up” on the portal homepage to request access. Our team will review your request and email login credentials once approved.

I forgot my password. What should I do?
Click “Forgot Password?” on the login screen and follow the prompts to reset your password.

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🛒 Placing Orders

How do I place an order?
1. Browse by Category or use the Search bar.
2. Click on an item to view details and enter your desired quantity (in case packs).
3. Add to your cart and proceed to checkout when ready.

Can I save a cart or create a draft order?
Yes. If you’re not ready to check out, your cart will be saved under Draft Orders until you’re ready to finalize.

Is there a minimum order requirement?
Yes. Nelson Line’s standard wholesale order minimums apply. You will be notified at checkout if your order does not meet the threshold.

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📦 Product Info & Availability

How do I check what’s in stock?
All products display real-time availability. “In Stock,” “Backordered,” or “Preorder” statuses appear directly under each product listing.

Do prices include shipping?
No. Shipping charges will be calculated after your order is received and added to your final invoice.

Can I see pricing?
Yes. Once logged in, your wholesale prices are visible for all products.

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📄 Invoices, History & Account Info

Can I view my order history?
Yes. Click on “My Orders” to view past orders, reorder items, or download invoice PDFs.

Where can I update my contact info or billing address?
You can update your account details under the “My Account” tab. For any changes to billing terms or tax-exempt status, contact orders@nelsonline.com.

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📣 Sales Rep Features

I’m a Nelson Line sales rep. Can I place orders for my stores?
Yes! You can:
• Place and submit orders on behalf of your accounts
• Access customer order history
• View inventory levels
• Share links to new product collections and catalogs

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📚 Resources

Where can I find catalogs, discontinued lists, and seasonal forms?
Visit the “Resources” tab to download:
• Nelson Line and Alla Luna catalogs
• Calendar order forms
• Discontinued product lists
• Social media and merchandising assets

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📧 Support

Who do I contact for help with my order?
Email orders@nelsonline.com for product or order inquiries.
Email support@nelsonline.com for technical issues with the portal.

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If you’re new to the portal, we recommend exploring the Quick Start Guide and visiting the Resources tab for tools to make ordering even easier.